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Return Policy PDF Print E-mail
Written by TERMiNAL OPTiC   
Tuesday, 07 October 2008 20:29

We GUARANTEE all of our products 100%

In the event you are not satisfied with your order or product(s), you may return the item(s) for a refund, exchange, or credit (Except for NON-RETURNABLE items). You will need to contact our Customer Care team (866-668-1596 ext. 2), and obtain an RMA (Return Merchandise Authorization) number. Once obtained, you will need to place this number on the outside of your package in order for our shipping department to accept the package.

All returned items must be in Like-New Condition, in their original packaging, and include all instructions, warranty cards, and all manuals. Otherwise a 25% re-stocking fee will apply. Upon examination, we will contact you with the status of the return/refund.

If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).

We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.

Products damaged in shipping, must be processed through the delivery courier. Please contact them to file a damage parcel claim.

If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

 

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